Hotel Guest Service Team Leader (Part Time)

Position Summary

The role of the Hotel Guest Service Team Leader is to oversee operations at the Hospitality Center on ship days including meeting and greeting of guests, ship check-in, transfer arrangements, and transfer arrivals and departures. The Hotel Guest Service Leader assists the Anchorage Guest Service Reps in facilitating guest arrivals and departures via motorcoach and train. THIS IS A ONE DAY A WEEK POSITION.

Essential Duties and Responsibilities

Primary responsibilities of the Hotel Guest Service Team Leader include but are not limited to:

  • Supervise Hotel Guest Service Representatives at the Anchorage Hospitality Center
  • Monitor Cruisetrain transfer sales. Verify all transfer vouchers are sent to the ship for processing
  • Greet and welcome guests as they arrive at the Hospitality Center
  • Handle and resolve any guest service issues
  • Assist guests with their transfer arrangements to Seward via motorcoach or train service. Sell guests a transfer if needed
  • Provide guests with directions and any necessary information
  • Assist guests in filling out check-in documentation
  • Clarify Immigration documentation requirements
  • Ensure the security of checked carry-on luggage until claimed by guest
  • Work closely with hotels' staff and other PAT field personnel
  • Coordinate motorcoach arrivals and departures with the Anchorage GSRs
  • Perform other duties as assigned

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Minimum Qualifications

The Hotel Guest Service Team Leader must meet the following criteria in order to be considered as an applicant:

  • Be at least 18 years of age
  • Be a U.S. Citizen or able to provide verification of authorization to work in the U.S.
  • Must be available to work mid-May thru mid-September
  • Proven supervisory experience preferred
  • Be able to work in a team environment
  • Have excellent guest service skills with the ability to communicate effectively
  • Have excellent interpersonal skills to communicate with all levels of management and employees
  • Be able to respond to and provide solutions to common inquiries or complaints from guests
  • Be able to lift 25 pounds repetitively and stand for extended periods of time

Wages

This position pays $10-$12/hour