Anchorage Operations Agent

Position Summary

The role of an Anchorage Operations Agent is to staff PAT's Operations Center. They are the liaisons between Managers, Supervisors and field staff. Ops Agents are also a primary contact for guest service issues and tracking of misplaced luggage and lost and found items. Additionally, Ops Agents are responsible for maintaining all daily operations documents and clearly communicating daily activities to PAT field staff.

Essential Duties and Responsibilities

Primary responsibilities of an Anchorage Operations Agent include but are not limited to:

  • Handle all email, phone, and radio traffic communications
  • Handle and resolve any guest service issues
  • Act as a resource to field staff regarding operational issues
  • Locate and expedite lost luggage/lost & found items
  • Assist with operational emergencies as necessary
  • Support Tour and Motorcoach Operations with administrative tasks
  • Generate, maintain and update daily operations documents including manifests, logs, and schedules
  • Maintain accurate operational equipment inventory
  • Process guests' personal property claims
  • Performs other duties as required

Minimum Qualifications

Anchorage Operation Agents must meet the following criteria in order to be considered as an applicant:

  • Be at least 18 years of age
  • Be a U.S. Citizen or able to provide verification of authorization to work in the U.S.
  • Must be available to work May thru mid-September
  • Possess knowledge of personal computers within a Windows environment, e.g., Outlook, Notes email, Word, Excel, and related technologies and equipment
  • Be able to work in a team environment
  • Have excellent guest service skills with the ability to communicate effectively
  • Have excellent interpersonal skills to communicate with all levels of management and employees
  • Be able to respond to and provide solutions to common inquiries or complaints from guests
  • Be able to lift 50-75 pounds repetitively
  • Possess a valid driver's license with an acceptable driving record (no more than one moving violation or at fault accident in the last three years)


This position pays $10-$12/hour