Pier Assistant Supervisor (Part Time)

Position Summary

The Pier Assistant Supervisor is responsible for overseeing terminal operations for both the disembarkation and embarkation of cruise ship passengers at the port in Seward, Alaska. The Pier Assistant Supervisor supervises the terminal set up for disembarking all independent and train guests. Afterwards, the Pier Supervisor directs the set up of the terminal for embarking guests and is then on site to help pier check-in staff and guests with any check-in questions or concerns. THIS IS A ONE DAY A WEEK POSITION.

Essential Duties and Responsibilities

Primary responsibilities of the Pier Assistant Supervisor include but are not limited to:

  • Supervise terminal staff through the disembarkation and embarkation process. This includes but is not limited to setting up the terminal and answering all questions relating to check-in
  • Resolve any guest service issues in the event that the Pier Supervisor is unavailable
  • Coordinates embarkation with shipboard personnel such as the Embarkation and IT officers
  • Administers morning and afternoon meetings with check-in agents before starting embarkation
  • Monitors the behavior of terminal staff to make sure all comply with Guest Port Services standards
  • Check-in guests should additional assistance be needed
  • Send personal property reports for lost or damaged luggage to Anchorage Operations
  • Assist the Pier Supervisor with the training of Pier Check-In Agents
  • Performs other duties as required

Minimum Qualifications

A Pier Assistant Supervisor must meet the following criteria in order to be considered as an applicant:

  • Must be at least 21 years of age
  • Must be a U.S. Citizen or able to provide verification of authorization to work in the U.S.
  • Have excellent interpersonal skills to communicate with all levels of management and employees. Be able to work in a team environment with other company employees, shipboard personnel and terminal security staff
  • Have excellent guest service skills, along with the ability to communicate effectively via written or verbal medium
  • Able to respond to and provide solutions to common inquiries or complaints from guests
  • Proven supervisory experience
  • Knowledge of personal computers within a Windows environment, e.g., Lotus Notes email, Word, Excel and related technologies and equipment
  • Able to work outdoors in a variety of weather conditions as well as stand for extended periods of time
  • Possess a valid driver's license with an acceptable driving record that meets Royal Celebrity Tours standards

Wages

This position pays $15 - 18/hour