Pier Assistant Supervisor

Position Summary

Assistant Pier Supervisor will be responsible for supervising all aspects of the ship turn process on select ship dates.  This position will supervise up to 30 Guest Service Representatives and ensure that they are following TWIC regulations and guidelines. Assistant Pier Supervisor will supervise operations on both the cruise ship dock and in the terminal.  Position works with the Facility Security Officer (FSO) to ensure security procedures are followed throughout ship turn process.  Position also works with the Stevedore Superintendent (or Foreman) to resolve any luggage transfer issues. Assistant Pier Supervisor is responsible for resolving any logistical issues that may occur during the debark and embark process and communicating with the Anchorage operations office to resolve any issues.  Assistant Pier Supervisor is responsible for resolving any guest related issues that occur during the ship turn procedure.  The Assistant Pier Supervisor will also assist the Pier Supervisor in preparing all manifests needed for ship turns and communicating and working with ship staff to resolve any issues prior to and after the ship turn is completed.  Assistant Pier Supervisor will also be responsible for providing information to the Pier Supervisor regarding any issues or problems that occur during the ship turn process.  THIS IS A FULL TIME SEASONAL POSITION BASED ON CRUISE SHIP SCHEDULE.

Essential Duties and Responsibilities

Primary responsibilities of the Pier Assistant Supervisor include but are not limited to:

  • Supervise up to 30 Guest Service Representatives

  • Ensure that all staff are following TWIC regulations

  • Work with Pier Supervisor to produce all manifests required for the ship turn for both embarkation and disembarkation

  • Work with and communicate with ship staff to resolve any questions or issues regarding embarkation or disembarkation

  • Work with cruise ship staff to resolve any guest related issues that involve the ship and to locate guests who are missing from transfer or tour coaches

  • Resolve any guest related issues

  • Responsible for ensuring that the embarkation and disembarkation process go smoothly and on a timely basis throughout the day

  • Work with Tour Directors and Coach Drivers to load/unload tour coaches

  • Work closely with FSO to maintain security on the dock and in the terminal - report any issues to the FSO

  • Work with the Stevedore Superintendent or Foreman to resolve any luggage transfer issues

  • Ensure that all ground handler staff are following safety procedures and make safety the #1 priority on the dock and in the terminal

  • Ensure Google Sheets is  updated with coach and truck departure times so that Anchorage is aware of their ETA to Anchorage- use Google sheets to determine when trucks and coaches should be arriving from Anchorage

  • Report any issues that could affect the operations to the Manager on Duty and other appropriate staff as needed

  • Provide a summary of the ship turn process to the Pier Supervisor so that information can be included on Ship Turn Report

Minimum Qualifications

A Pier Assistant Supervisor must meet the following criteria in order to be considered as an applicant:

  • Must be at least 21 years of age

  • Must be a US Citizen or able to provide verification of authorization to work in the US

  • Must be able to obtain a TWIC card

  • Must be able supervise other staff and encourage a team environment with other company employees, shipboard personnel, terminal security staff and longshore staff

  • Must be able to multi-task and be aware of everything that is occurring during the ship turn process-  allow staff to work independently but know what is happening

  • Have excellent guest service skills with the ability to communicate effectively

  • Ability to respond to and provide solutions for issues that might come up during the ship turn process.  If these are major issues that can affect more than just the operation in Seward- communicate with the MOD and Anchorage office

  • Ability to respond and provide solutions for common inquiries or complaints from guests

  • Ability to work outdoors in a variety of weather conditions as well as stand for extended periods of time

  • Must be able to work with a variety of guests/ship staff from numerous different countries and cultures.

  • Must be able to work with ship staff as a resource to provide information about Seward and Alaska

  • Must be able to serve as a resource for staff on computer programs and required documents for entry to Canada

  • Must provide a valid driver’s license with an acceptable driving record that meets the PAT’s standards

  • Knowledge of Alaska Cruise /Tourism industry preferred

Wages

Wage for this position is dependent on experience of successful applicant