Pier Supervisor

Position Summary

The role of the Pier Supervisor is to oversee all operational aspects of weekly ship turns at the cruise ship port in Seward, Alaska. The Pier Supervisor supervises all Seward employees during the disembarkation and embarkation processes as well as coordinates operations between the cruise ship, Alaska Railroad, the Seward port agent and pier security. Other duties include hiring, training, scheduling, and maintaining necessary supplies and managing a budget and payroll.

Essential Duties and Responsibilities

Primary responsibilities of the Pier Supervisor include but are not limited to:

  • Assists with the recruiting, hiring, training and scheduling of approximately 40 employees to work in Seward
  • Coordinates between shipboard personnel and Anchorage staff to produce the weekly motorcoach, train and luggage dispatches
  • Addresses any guest questions, comments and concerns as well as resolves any guest service issues that may be present
  • Serve as the liaison between Alaska Railroad terminal staff, Seward port agent and security
  • Maintains budget for supplies and manages payroll
  • Sends Vessel Turn Reports, Comment Cards, PCI's, Debark and Embark Reports to Anchorage Operations and Guest Port Services after each turn
  • Administers morning and afternoon meetings with check-in agents before starting embarkation
  • Monitors the behavior of employees to make sure all comply with Guest Port Services standards
  • Perform other duties as assigned

Minimum Qualifications

A Pier Supervisor must meet the following criteria in order to be considered as an applicant:

  • Must be at least 21 years of age
  • Must be a U.S. Citizen or able to provide verification of authorization to work in the U.S.
  • Have a current TWIC card or be willing to apply for one
  • Have excellent interpersonal skills to communicate with all levels of management and employees.  Be able to work in a team environment with other company employees, shipboard personnel and terminal security staff
  • Have excellent guest service skills, along with the ability to communicate effectively via written or verbal medium
  • Able to respond to and provide solutions to common inquiries or complaints from guests
  • Proven supervisory experience
  • Knowledge of personal computers within a Windows environment, e.g., Outlook email, Word, Excel and related technologies and equipment
  • Able to work outdoors in a variety of weather conditions as well as stand for extended periods of time


This position pays $16 - 20/hour